Privacy Policy

As with all shopping websites, we collect personal information from you when you shop online at Fenchurch.com – but we do not share it.

We do not hold your credit card details on our system at all.

We need personal information to process your order, and inform you of any delays or problems. We will also occasionally send you special offers and promotions unless you tell us not to (details of how to stop this are on every email).

The information we collect is:

Your name
So we know what to call you

Email address
So we can send order confirmations, and also any order issues. We do not share this with anyone else. Every email we send out contains details of how to stop us sending further messages.

Delivery address
So we know where to send the items

Telephone number
We will only call, if there is a order problem

Credit card details
We only ask for these at the last stage of your order inside our secure checkout. The details go straight to the payment company, not us. We do not store your credit card details on our system.

We do not collect any other personal information. We collect anonymous information about the way people use our site using an industry-standard system (Google Analytics, see below). We use this information to help make your shopping experience as easy and enjoyable as possible and to help us understand our market.

Google Analytics, is a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.